"Not recommended"

About: Heartlands Hospital

Midwives at this hospital are very unhelpful, i had two midwives change shifts whilst i was there for four hours, when the waters broke the midwife didnt even want to help, going out and coming back after ages, whilst the contractions were going on another midwife who changed with the previous midwife expected me to get up and get the gas and air inhaler ridiculous, whilst giving birth they were very unhelpful did not put me at ease it was a bad experience made me lose confidence.

The timimgs for the partners to stay to a certain time seemed to be for select partners as we was told that partners leave at a certain time when asked reg this then we was told its not always the case.

They have a job to do, they know the requirements of there job role and should execute it fully, if its not for them then another profession is needed. I inderstand the job imvolves long hours but this what you have put yourself through to be.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you for your feedback following your recent experience at Heartlands Hospital Delivery Suite. I am sorry to learn that you have concerns and were disappointed with the care you received whilst having your baby.

I would like to obtain some more information from you to enable me to look into this in more detail and can be contacted on 0121 424 0808 or by email: marie.helebert@nhs.net

I look forward to hearing from you.

Kind regards

Marie Helebert

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