"Rude receptionist"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Accident and emergency Nottingham NG7 2UH

Posted by Alpha (as the patient), 8 years ago

I came with an urgent case to look at and the receptionist attitude was awfully disgusting. She started telling me that I should have come days ago.
I think receptionists should be smiley at all time, avoid being cutting, if they are not happy with their job, find another one and lastly don't tell patients, but rather help.

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very uncomfortable

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Nottingham University Hospitals NHS Trust

Submitted on 13/04/2016 at 09:10

Published on Care Opinion at 11:16

I couldn’t agree more that receptionists should be welcoming to patients, visitors and carers. I am sorry to hear of your experience. I’d be happy to look into this further (we take the values and behaviours of our staff very seriously). If you wish me to follow-up, please get in touch with me at lucy.thow@nuh.nhs.uk if you want to discuss.
Kind regards,
Lucy Thow
Matron, Emergency Department

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Rude receptionist

"Rude receptionist"

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