"Rude receptionist"

About: Queen's Medical Centre / Accident and emergency

(as the patient),

I came with an urgent case to look at and the receptionist attitude was awfully disgusting. She started telling me that I should have come days ago.

I think receptionists should be smiley at all time, avoid being cutting, if they are not happy with their job, find another one and lastly don't tell patients, but rather help.

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Responses

Response from Nottingham University Hospitals NHS Trust

I couldn’t agree more that receptionists should be welcoming to patients, visitors and carers. I am sorry to hear of your experience. I’d be happy to look into this further (we take the values and behaviours of our staff very seriously). If you wish me to follow-up, please get in touch with me at lucy.thow@nuh.nhs.uk if you want to discuss.

Kind regards,

Lucy Thow

Matron, Emergency Department