"Awful, disgraceful , failure and a waste of..."
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
My daughter was seriously ill and after a visit you to a GP she dialled 111 and was advised to go to A&E at rake lane , they examined her and said that she needed to go urgently to cramlington - the idea here is that if north Tyneside, Wansbeck and Hexham feel that you need specialist emergency treatment then you come to this centre.
The receptionist at
A&E needs a serious course in customer service.
Waiting - lots of information signs advising that the wait is 4 hours ..in 4 hours I could have flown my daughter to another country.
Ok so after 2 hours of waiting to be triaged nothing had happened so I approached the receptionist - they were shocked at my wait and said I should go talk to the doctors and nurses who were congregated around a centre area gossiping - I reminded the doctor of my daughters symptoms and blood pressure which was serious enough to cause a risk of a stroke - the doctor said there was a 3.5 hour wait yet to see my daughter