"Very disappointed"

About: Hinchingbrooke Hospital

My partner went into Hinchingbrooke for a thyroglossal cyst extraction operation- a day surgery where he stayed one night in the hospital. During the stay he was put in a bed right next to the door and was kept awake by the noise in the corridor at night, which he was about a metre away from. Not only this, but on visiting him (having not been to the hospital before), I was directed to the correct ward after going to main reception (this was the short stay/daisy ward), and when I approached the daisy reception desk and asked for directions to my partner, I was told that his name was "not on their lists", which I find absolutely outrageous. The receptionist told me we would "ask around the nurses" to find where he was.

My partner had been incredibly ill-informed about the procedure he was due to have- he had not been told how long his operation would last, how long it would take for him to recover, whether or not he'd be able to eat afterwards, and he was allowed to go home the next day without even knowing how many stitches had been put in his neck- we are still not entirely sure today (a week later).

Last but not least, the wound (supposedly stitched up) began weeping and bleeding a few days after he arrived home. This continued through the weekend and he had to go the his GP, where he was told that there was a hole in the wound (which hadn't been touched since he'd left the hospital, as they told him not to remove the dressing). The wound is currently still weeping and bleeding, and he will be returning to the GP tomorrow, holding the fear of infection.

We are both very unimpressed with the quality of care in Hinchingbrooke and will be sure to go to a different hospital if he needs to return.

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Responses

Response from Hinchingbrooke Hospital

Thank you very much for taking the time to leave feedback. We are very sorry to hear about your experience and hope that your husband is feeling better soon.

If you feel able to do so, please can you contact our Patient Advice and Liaison Service (PALS) on 01480 428964, or by email: hch-tr.pals@nhs.net so that we can discuss this with you in more detail.

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