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More than 90 minutes waiting for an appointment

Story from nhs.uk

"More than 90 minutes waiting for an appointment"

About: Trafford General Hospital

I am still here waiting to be seen after, now more than 100 minutes, ???

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Responses

Response from Amy McCawley, Patient Experience Team, Manchester University NHS Foundation Trust 8 years ago
Amy McCawley
Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 14/04/2016 at 08:22
Published on Care Opinion at 15:43

We are sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your experience.

The Deputy Directorate Manager for Medicine is very sorry to hear of your delay and would like to assure you that Trafford Hospital is committed to meeting Trust Outpatient Quality Standards, one of these being that no patient will wait more than 30 minutes to be seen. The orthopaedic clinics have been reviewed and changes have been made to allow for more capacity and therefore for patients to be seen faster.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. Please be assured that we take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

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