"Jade ward"

Overall care was fairly good on Jade ward. Staff communication was shocking. I once went on day leave, called to say I'd be late back. A member of staff let me back on the ward, I then received a phone call from the ward whilst I was there to ask me to come back. I told them I was there already. My mother then visited and was asked where I was! Night medication round was awful, waiting for hours at a time for meds before you can go to sleep. Staff were dismissive. I was first put into a room on the men's corridor, which had a broken shelf. When I self harmed using a piece of broken shelf the first thing the staff said to me was that it was criminal damage. There were a select few staff members who were lovely and genuinely cared about patients. Some were especially good with patients, making time for one to one contact with patients should hey need it. The doctor seemed to be occupied with making notes rather than properly engaging with me. The only time the doctor engaged with me properly was on the day the doctor discharged me. The doctor told me I'd be discharged to the crisis team. I wasn't. I've then had to chase up who is meant to be dealing with me and prescribing my medication myself.

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Response from Langley Green Hospital

Hello my name is Vijay Kaleechurn and I am the General manager of Langley Green hospital – Sussex Partnership NHS Foundation Trust. I am so sorry to read of your poor experience while staying on Jade ward. We take feedback seriously and I would welcome a chance to listen to your experience and understand what's gone wrong. I will put my mobile number at the bottom of this message, do please call me, or if more convenient, email me direct at vijay.kaleechurn@sussexpartnership.nhs.uk.

Once I understand the detail of your experience I can see what I can do to help improve things.

Contact on – 07738 757 419

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