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"Disgrace of the nhs"

About: Heartlands Hospital

I came to the a and e after being transferred from solihull hospital I had not slept for 48 hrs I had been constantly sick for 48 hrs they placed me in the corridor for 2 and a half hours just sitting on a chair nobody acknowledged me then they mooved me to another waiting area for another 2 and a half hours without seeing any one this is a disgrace 5 hours without any one even looking at you

I then asked the medic officer what was happening they told me I was lucky people had been waiting ten hours or more and I would probably end up waiting another 5 or six hours at least but any way they had no beds to admit me at this point I had had enough and signed my self out this hospital can not cope at all and I am thourally disgusted at this

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 27/04/2016 at 16:53
Published on Care Opinion on 28/04/2016 at 10:06


Dear Raymond Hall

Thank you for your comments regarding your recent experience at Heartlands Hospital following your transfer from Solihull Hospital. I am sorry that you had an extensive wait in the department.

I would very much appreciate if you could contact me directly to discuss your experience in more detail. I can be contacted on 0121 424 0808 or by email: marie.helebert@nhs.net

I look forward to hearing from you.

Kind regards

Marie Helebert

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