About: Southend Hospital

Many staff seem uninterested in caring or showing compassion. Getting through to the ward by telephone is almost impossible. The telephone appears to be cut off so you have to ring again.... and again. Very little eye contact given by staff as if they do not want you to talk to them. When asked for help there is a reluctance to help and sometimes that is the last you see of them so your problem continues. This experience is very disappointing and gives one very little faith in the system.

Story from NHS Choices

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Response from Southend Hospital

Dear Sir/Madam,

Thank you for your feedback and I am very sorry to hear of your comments.

Can I ask that you contact our PALS team who will assist with getting through to the department for you and will be happy to assist with your query. Unfortunately without personal identifiable information I am unable to look into this but please contact PALS: pals@southend.nhs.uk or by calling 01702 385333.

Thank you for taking the time to contact us and your feedback will be passed on for service improvements.


Patient Involvement Team

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