"Out of hours doctors appointment"

Over the Easter bank holiday weekend I suffered severe back spasms and had to phone 111 who arranged an appointment with the out of hours service.

I was seen on time by a very patient and sympathetic doctor who gave me medication which has worked successfully. I'm so grateful for this service and the care I received, thank you.

We were very impressed.

Unfortunately there was a negative point on my visit however as we parked in the disabled bay at the front of A&E (as directed by 111) - my mother is disabled and had to take me - and on leaving we had to walk around the building which is quite hilly, and a long way when you are incapacitated (and it was raining). I realised then that the A&E receptionist had kindly let us through the building on arrival, but we were not allowed to return that way.

I was in great discomfort and had a few back spasms getting into the car which was quite stressful.

Please make the access to the out of hours department clearer and easier.