"Nobody could help me because it was a Saturday"

About: John Radcliffe Hospital / Trauma and orthopaedics

(as the patient),

I recently went up to the Jr Hospital in Oxford. I cannot remember the name of the nurse but I shall find it and make an official complaint.

I went to the outpatients area to see the doctor because I had a suspected slight dislocation in my shoulder. I sat there for 10 minutes telling them how i suffer with my shoulders but i had never felt this pain before and it was intense, i had pins and needles in my hands. They told me to take pain killers, i asked them what about the pain in my joint, they said they don’t know and to be honest it's a saturday and even if they wanted to help me nobody could because it was a saturday.

I didn't realise that i pay national insurance for a 9-5, 5 day NHS!

I was so appalled and last night my condition worsened and i was having problems walking. I was so distraught when i left the hospital that not even a place full of doctors and what-not would help me.

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Responses

Response from John Radcliffe Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2010 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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