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Better than expected

Posted By Dave 23

"Better than expected"

About: Tolworth Hospital / Memory clinic

(as a relative),

My mother visited the Memory clinic for an assessment.

Comfortable waiting area and very helpful and friendly staff. The appointment did start slightly late for which there was no explanation or apology, but the delay wasn't more than 10 mins.

The assessment was easy to understand and carried out professionally and the matter of fact approach was good. The nurse was not patronising. One or two technical terms could have done with explanation (eg 'psychotic depression').

Generally all went better than we would have expected.

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Responses

Response from Claire Reid, Senior Patient Experience Co-Ordinator, Patient Experience Team, South West London and St George's Mental Health NHS Trust 8 years ago
Claire Reid
Senior Patient Experience Co-Ordinator, Patient Experience Team,
South West London and St George's Mental Health NHS Trust

I have just moved into a new role dealing with our feedback systems and keeping PALS issues.

Submitted on 07/04/2016 at 09:41
Published on Care Opinion at 11:53

Dear Dave 23,


My name is Claire Reid and I am the Senior Patient Experience Co-ordinator for the Trust. Thank you for posting about your mothers appointment and your experience with the Memory Clinic. I am pleased that the staff were friendly and helpful and that the assessment was easy to understand.

I will pass on your comments about there being no explanation for the slight delay to the start of the appointment and that there might be technical terms that require more explanation for the patient and families. I am glad that this appointment went well.

Many Thanks

Claire
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