"I attended the Accident department, ..."

About: Darlington Memorial Hospital

(as the patient),

What I liked

I attended the Accident department, was greeted by a pleasant receptionist, waited a short time in an extremely clean waiting area, was dealt with by very polite and pleasant staff in both this dept, and x-ray, was reviewed a short time later, with my results given very clearly, along with an explanation of what i should do, expect etc. I felt very reassured by this and happy with the treatment received. Thank you

What could be improved

nothing

Anything else?

this is a hospital not a 5* hotel, which i think people should remember at times. We should be thankful for what services we have, not bemoan what we dont.

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Responses

Response from Darlington Memorial Hospital

Thank you for your comments, I am pleased to hear that you had a positive experience of the emergency department at Darlington Memorial Hospital. I will feedback your comments to the department. The Trust has recently invested £1million into improving the department including the patient environment and improving facilities with new treatment rooms and a children's waiting room so it is extremely useful to receive patient comments on this area.

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