"Terrible Care, Bad Practice, Dangerous - NICU"

About: University Hospital Lewisham

After my son was transfered from another hospital it was quickly apprent to us how terrible the care was here in the Lewisham NICU. From nurses that were unsupportive to doctors and consultants making dangerous decisions regarding my child's care with out even knowing very much about his history which has resulted in him being put back in a very dangerous place. The amount of medical staff on site is dangerously low. I have seen nurses and doctors not wash there hands when treating premature babies as well as other unclean practices. I am extremely upset that my child has been put through the things he us had to endure at this hospital and I would strongly ask parents to think very carefully about letting there fragile baby be treated in such a unit.

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Responses

Response from University Hospital Lewisham

We are extremely sorry to hear of your poor experience whilst on the neonatal unit. We would like to take this opportunity to encourage you to contact our PALS department in order for us to investigate particular issues and ensure that any service or communication improvements and patient safety concerns can be properly looked into: email LG.pals@nhs.net or telephone 020 8836 4592

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