"Dr "not expecting to see patients" couldnt care..."

About: North Tyneside General Hospital

I picked my son up from Nursery on Tuesday night and they were concerned he may have chicken pox. At this time of night my Dr Surgery was closed so 101 made an appointment at this hospital to see check if my 1 year old did have chicken pox or not as this would determine if he could go to nursery or not.

When I saw the Dr they told me they were not expecting to see patients tonight. I'm not sure what they were expecting to be doing that night. They could not care less about my child and told me it probably was chicken pox without really looking at his rash.

On this advice I did took my child out of nursery for the rest of week, as most parents will know you still have to pay for the childcare even when your child is sick. I also had to take 3 days off work to look after him. My child was fine in himself and no more spots or rashes came up. It began to seem very unlikely that he did have chicken pox. I made another appointment with my Dr surgery who conformed he did not have chicken pox.

Thanks to that Dr who basically couldn't be bothered to deal with my 1 year old I have missed 3 days of work and he has missed 3 days of nursery which I have paid for.

A Dr who is not interested in dealing with patients seems to be in the wrong line of work.

Story from NHS Choices

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Responses

Response from Sophie Dixon, Patient Experience, Northumbria Healthcare NHS Foundation Trust

Dear Ms Jenner,

Thank you for taking the time to share your review - you will understand why I was so concerned to read your story. It's worrying to read that you walked away without being given a diagnosis for your sons condition.

I am deeply sorry for that you missed 3 days at work, I can imagine how inconvenient this must have been for you.

It is naturally very disappointing to hear that you encountered a doctor who you felt couldn't have cared less about his patients. None of this is behavior that we expect to find in staff nor in our feedback from patients. It is important for us to address this immediately and find out more about exactly what happened during your visit. It may also be helpful to share with you the best place to seek help in the future - The Northumbria is intended to assess and treat patients with life threatening conditions only.

Please could you provide me with your sons details so that we can establish which members of staff were on duty at the time. My email is Annie.Laverty@nhct.nhs.uk.

I am pleased that your GP was able to provide you with the advice you wanted, and I hope your son is doing well.

All the best and apologies again,

Annie

Annie Laverty – Director of Patient Experience

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