"I am lucky to have access to the ..."

About: Royal Free Hospital

(as the patient),

What I liked

I am lucky to have access to the best in the world when it comes to the Scleroderma Clinic. The consultants are always courteous, helpful and respectful to me. The specialist nurse/s attched to the Pulmonary Hpertension clinic are of the same high tandard when it comes to care. I cannot say the same for some of the other staff. The reception and appointment staff seem to lack training in dealing with people under stress, are often off-hand in the way they talk to patients, and are often not very helpful at all.

I have to complain about the facilities and organisation of taking blood tests. It is chaotic. There are people filling all available seats (around 25), standing against the corridor walls. The reception person gives no information about waiting times, is unhelpful and lacks any communication skills. Very sick people are left standing and waiting. Twice I have left after quite long waits. I returned last week, travelling from the othe side of London to try to get to the hospital before the crowds built up. At 9.15am i still had a 35 minute wait.

An exercise test has to be conducted in a public corridor, with doors into public lavatories, offices, clinics...patients and staff and making their way down at the same time patients are trying to complete this test. It hardly seems good enough.

You have wonderful professional people working for you, the conditions they work in are often poor.

I wrote a similar comment late last year but I don't think you published it.

What could be improved

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