"My nannan passed away"

About: Northern General Hospital / General surgery

(as a relative),

My nannan was admitted to Hadfield 2 for fluid what needed draining, she was left in bed for 2 week until she ending up dying from what I would consider neglect from nurses. In my opinion the quality of staff were very poor, we found they were very rude.

My Nan was left in puddles of urine & poo when approached the nurses was told they were too busy doing something else. My mum and cousin had to change my nannan on numerous occasions and made her comfy, my mum & cousin approached the nursing staff on the deterioration of my nannan, and they were ignored. Sadly my Nan passed away.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am very sorry and concerned to hear about your grandmother's care and the distress that you have all experienced as a result of this.

We would like to look into this and respond to you in person. Therefore please would you be able to contact our Patient Services Team in order to provide more details.

The team can be contacted by telephoning 0114 271 2400 or by emailing: pst@sth.nhs.uk

Thank you

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