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outstandingly poor staff at low levels

Story from nhs.uk

"outstandingly poor staff at low levels"

About: New Cross Hospital

the ophthalmic clinic is very tatty and run down. however, the main problem is the unbelievably ignorant attitude of the staff at the lower levels ie/ reception/technicians. as I am not allowed to identify them here (they don't even wear names badges!) but I could certainly describe them and they know who they are - shame on you all - you only have a job because there are patients - please newcross send them all on some customer services skills training - we have a choice of hospitals and if people stop coming you will be out of work. nasty!!

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Responses

Response from The Royal Wolverhampton NHS Trust 7 years ago
The Royal Wolverhampton NHS Trust

Submitted on 27/04/2016 at 14:27
Published on Care Opinion at 15:57

Thank you for taking the time to post your comments relating to your recent patient experience at our hospital. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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