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Knee injury

Story from nhs.uk

"Knee injury"

About: Manchester Royal Infirmary

Absolutely disgusted to be referred here at 10 am from Trafford general as an emergency for an mri and surgery on my knee only to be kept there until before midnight after being admitted on to estu and hungry tired and in pain to be told to go home there is no bed and no available surgery time for me and getting me home was not their responsibility :(

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Responses

Response from Amy McCawley, Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Amy McCawley
Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 04/05/2016 at 13:04
Published on Care Opinion at 15:18

We were very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your experience at the Manchester Royal Infirmary, when you were admitted to the Emergency Surgical Trauma Unit.

We would like to apologise for the prolonged wait that you experienced as we appreciate that this is very distressing and even more so when the surgery is not able to go ahead. It would always be our expectation that patients are kept as informed as possible in these circumstances and must apologise that this was not your experience.

It is very difficult to respond to the specific concerns you have raised and offer an informed explanation regarding why this may have occurred without being able to investigate in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

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