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ent appointment

Story from nhs.uk

"ent appointment"

About: John Radcliffe Hospital

Has a ENT appointment this week,

I felt the consultant was very rude, I started to explain about my problem they just cut me off and looked in my ears, every time I spoke they stopped me in my tracks.

I felt very upset when I left, why are consultants allow to make people feel like this.

Dreading my 2nd visit. Tried telling them about my face swelling where my ear was infected and again they cut me off and didn't want to know. I can honestly say I have never left after seeing a doctor as upset and angry as I did on this occasion.

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Responses

Response from John Radcliffe Hospital 8 years ago
John Radcliffe Hospital

Submitted on 12/04/2016 at 10:31
Published on nhs.uk on 13/04/2016 at 02:31

Thank you for your comments regarding you Ear, Nose and Throat appointment at the John Radcliffe Hospital.

I am very sorry that your care lacked the compassion that we expect all our patients to receive.

Please be assured that your feedback will be passed onto the Service Managers responsible for ENT. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the complaints department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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