"Reception staff"

I returned home after attending my appointment in Seaford less than an hour ago. I am appalled at the treatment I received at reception and after seeing the consultant. I was made to feel stupid at every opportunity! Customer care training essential! A visit to EDGH would be an eye opener for the orthopaedic sister. A lesson in how to behave with patients.

Story from NHS Choices

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Response from The Horder Centre

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around staff attitude and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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