"Wasted time"

About: Sunderland Royal Hospital

Got an appointment for the allergy clinc got there and they had no test kits and hadn't had any for a while what was the point of wasting my time and the consultants time on an appointment which couldn't take place

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Responses

Response from Sunderland Royal Hospital

We are sorry to hear of your experience and would like to apologise for your wasted journey.

Clearly this is not acceptable and we would like to look into this further to ensure it does not happen again.

In order to do this it would be helpful if we could talk to you personally and if you are agreeable, could you please contact the Help and Advice Service using the contact details below:

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or freephone 08005876513

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