"Two paramedics who came to my rescue were fantastic"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

The two paramedics who came to my rescue were fantastic. My husband, who is my carer, was in no fit state to look after me, I needed help as I am disabled and wheelchair bound. The paramedics, Tim and Jason, looked after both my husband and me. They found a card on my husband which explained that he was my carer and if anything happened to him I would need to be looked after by someone else.

Because my husband was in such a poor state they thought it best to take him to hospital to make sure he received a thorough check, particularly as he was groaning as if in pain. As this would leave me on my own and vulnerable Tim and Jason got in touch with the social services, organised carers who would be able to come and see me whilst my husband was in hospital, arranged meals to be delivered.

It was good that we had the carer’s card which enabled the paramedics to set everything else in motion.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Viewer107

Thank you for taking the time to share your story with us - I hope your husband is well recovering well

It is always rewarding to hear stories of how our staff are delivering care and support to patients, and those around them, when they need it most.

We would be happy to share your story with the ambulance staff involved in your husband's care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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