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Made to feel like i was wasting their time

Posted By Toy232

"Made to feel like i was wasting their time"

About: Oxford Health NHS Foundation Trust / Adult Mental Health - Oxfordshire

(as the patient),

I was made to feel by the team and especially the consultant that I was just wasting their time. The consultant was patronising and at one appointment thought I was a completely different patient. I was made to feel like a complete waste of time.

I felt any decisions or opinions I had on my care were completely disregarded. The consultant never listed to what I had to say and always did the complete opposite i feel.

I was so despondent about my care that I self-discharged when I really needed the support and help.

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Responses

Response from Sarah Woods, PALS officer, Complaints & PALS Team, Oxford Health NHS Foundation Trust 8 years ago
Sarah Woods
PALS officer, Complaints & PALS Team,
Oxford Health NHS Foundation Trust

The Complaints & PALS Team’s role includes helping to resolve local concerns, providing information/signposting, listening to people about their experiences and logging compliments about clinical services.

Submitted on 31/03/2016 at 12:50
Published on Care Opinion at 16:32

Dear Toy232,

Thank you for taking the time to leave feedback about your experience with the Oxford AMHT.

We take all feedback about our services seriously and I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) either via email-PALS@oxfordhealth.nhs.uk or calling our Freephone number- 0800 328 7971 to discuss your concerns in more detail and to enable us to look into them thoroughly.

Kind regards

Sarah

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