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Fantastic service, can't fault it

Story from nhs.uk

"Fantastic service, can't fault it"

About: Priory Day Hospital

I phoned up this morning at 8.40am to make an appointment to have my implant removed. Was given an appointment slot for the same day at 1.05pm. I arrived 15 minutes before my appointment time, filled in a form and waited 5 minutes before being seen. 2 nurses found it a little tricky to remove my implant but I appreciate this can be a fiddly procedure and I was made to feel as comfortable as possible at all times. I am always nervous prior to visiting doctors etc but I cannot fault the 1 to 1 centre every time I have used it. Thank you for making my experience a positive one. Would definitely recommend the centre to friends and family.

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Responses

Response from Priory Day Hospital 8 years ago
Priory Day Hospital

Submitted on 31/03/2016 at 11:45
Published on nhs.uk on 01/04/2016 at 02:33

Dear Madam,

It's lovely to read that you received such a timely and positive service from us, thank you for enabling me to share this with our team - I'm sure they'll be delighted to read your review.

We do understand just how nerve-wracking it can be for some people when they’re using our services so it's reassuring to know our staff did everything they could to reassure you and make you as comfortable as possible.

Thank you for your kind recommendation our service to friends and family, please don’t hesitate to get in touch with us if you need.

All the best,

Annie

Annie Laverty - Director of Patient Experience

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