"Inability to get through to make an appointment"
About: Locala Community Partnerships CIC / Community diabetes service Locala Community Partnerships CIC Community diabetes service Batley WF17 5PW
Posted by Huddersfield (as ),
Tried for 4 days to get through to make an appointment, when the appointment was eventually made it was cancelled twice and now trying to get through again to make a THIRD appointment. This is in Huddersfield where the service has been given 'notice' that it isn't performing to the expected standard. How exactly do you expect patients, oh sorry, 'customers', to get their appointments if no one answers the phone? If someone works full-time, you cannot expect them to be on the phone all day on the off chance it is answered.