"Poor patient involvement"

About: University Hospital Of North Durham

I had a scaphoid fracture back on 15th February and was put in a cast for 10 weeks. The doctors who assessed me at A&E and the nurses who applied the cast were all very nice but I did feel a bit like they were telling me information rather than involving me in it.

I find it a bit strange to be given an appointment a full 10 weeks after my first visit. I would have thought periodic x-rays to monitor the healing process would be common. I'm very active and swim for a team where I normally train 8 or 9 times a week so it's very hard for me to go so long without being able to do any exercise. I've had some very low moments over the past 6 weeks as a result.

Last week I phoned the fracture clinic to ask whether I could come in to speak to a doctor about it. I thought that if I could at least come in and speak to a doctor and maybe have another x-ray to check on the healing process at the 5-week point it would at least put my mind at rest and make it easier to deal with the remaining 5 weeks.

I was quite rudely told that it doesn’t work like that - apparently patients aren’t allowed to request to see a doctor.

Several times I've been tempted to take a pair of secateurs to the cast myself as I'm struggling to deal with it anymore. I'd rather make an informed decision about removing it myself with an update x-ray and doctor to look at it with me. But I don't think I can go another 4 weeks of this and it's clear I'm not going to get that.

I realise you're all under a lot of pressure but letting me get to this state I think shows poor care.

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Responses

Response from University Hospital Of North Durham

Dear Mr Lewis

Thank you for providing feedback on your recent experience at the University Hospital of North Durham and the Orthopaedic services.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details so we could ask the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774