"My stay"

About: Northumbria Specialist Emergency Care Hospital

I was in this hospital for 2 days, during which I stayed on ward 6. After I was triaged, me and the friend who brought me in were basically shoved into a side room. The doctor came to see me and at around 10:30pm and confirmed I needed to be put onto a drip. It got to 2am and someone came in to connect me to the drip and said "sorry we lost your notes so couldn't find you". I'm not pleased with this at all, and when looking at the time my treatment was arranged, it had only been collected 20 minutes before I was connected to it. I was then put into a transport chair and left for nearly 30 minutes before I got transferred to the ward. On the day of my discharge I only needed a discharge letter and then I could go home. An hour after we got told this, my friend went to ask about it and she found out it had been done for the past hour and no one had given it to us. Not only this, but the letter was left face up on the desk so anyone could read it; it had information on it that was private. Apart from this, the staff I met during my stay were very lovely and cheered me up.

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear Sir/Madam,

Many thanks for your review. I am very sorry to read about the poor co-ordination you experienced whilst in our care, I can completely understand why you would feel so let down by this.

It is certainly worrying to read that your notes were missing for any period of time and that you feel your confidential information was not handled with due privacy and dignity- thanks again for bringing this to our attention, we will immediately look into why this happened.

I will ensure your comments are forwarded to the staff involved in your care so we can work together provide a more timely discharge for patients wherever possible.

I hope you are recovering well at home - sincere apologies once again.

All the best,

Annie

Annie Laverty - Director of Patient Experience