"Long Waiting Times and mislaid results"

I had been experiencing gastric problems. This continued for a while and I was referred to WGH. I waited roughly 24 weeks to be seen

At my appointment it was a locum I saw who referred me to have a scan. The scan was carried out at the end of October and until last week my results had gone missing/ to the wrong department.

I called the hospital a few times to be spoken to rudely. Told that my gp should be doing the calling anyway.

My gp surgery were promised that the results would be faxed through, but they have not been received.

I called again last week to be told that the results were sent to the locum and I should receive an appointment for April.

I feel I have been totally let down from start to finish. I am not sure if I should have much hope about receiving an appointment or who should I try contact next.