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Sympathetic and caring staff for emergency dental appointmen...

Posted By Toothache patient

"Sympathetic and caring staff for emergency dental appointment"

About: Crosshouse Hospital / Oral and Maxillo-facial Surgery & Medicine

(as the patient),

Having a dental phobia, I was very anxious when I needed an emergency appointment due to horrendous toothache. When I arrived I was taken in early, which was great and was met by 2 nurses and a dentist. I explained that I was a dental phobic and they all were fantastic with me. Talked me through everything and even a reassuring pat on the shoulder to tell me not to worry. Unfortunately with the pain I was in I can't remember the name of the dentist. Otherwise I would be praising her for her truly sympathetic and caring manor shown to me when I needed help. A true credit to the NHS. Tooth was pulled and no more pain since. Thank you so very much.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 31/03/2016 at 17:42
Published on Care Opinion on 01/04/2016 at 14:57

picture of Eunice Goodwin

Dear Toothache patient,

I think toothache is like no other pain and I fully understand why you were so glad to get rid of it. Thank you for sharing your story with us. I will make sure it gets passed to the team so they know how you felt about your care. While you do not know which dentist is was, I suspect she may recognise the story herself. I am glad it was a caring and sympathetic experience you had.

best wishes,

Eunice

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