"Some great doctors, some terrible ones"

About: Salford Royal

The doctor was really great and got very interested in my condition.

I had one member of staff who asked me "how long have you had Diabetes" to which I replied "I don't have Diabetes" I had another member of staff who showed no interest and later I found they got my condition mixed up with another and changed my medical records because they thought it was misspelled.

Had I been in a crisis and ended up in hospital unconscious I would have been administered the wrong treatment.

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Responses

Response from Salford Royal

Hi Sam

Thank you for taking the time to post your comments. We are so sorry to hear about your experience and that your felt let down by our service. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details.

Thank you.

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