"Poor treatment in A&E"

About: Royal Sussex County Hospital

My daughter was taken to A&E by ambulance unconscious after having her drink spiked.

She was left alone in the A&E waiting area from midnight to 04:00 before being seen by a doctor.

After which she remained in the waiting area. In the morning, the doctor discharged her without taking her vital signs, and without having anyone to accompany her home.

She did not want to leave as she still left sick and faint. They pushed her to get a taxi.

As she left the hospital she collapsed and had to be helped back into A&E by a passer-by. At 9.30 she was given anti-vomiting medication and told to leave.

I do not live in Brighton and was concerned as my daughter had been hospitalised.

I did not know which hospital she had been taken to. When I called Brighton County, they had not record of her.

I called round all the other hospitals in the surrounding area, to no avail.

When I called the County back, I could not get through to A&E.

Fortunately a friend of my daughter knew she was at the County and although the staff also told her my daughter was not there, she insisted they check.

They then found her.

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Responses

Response from Royal Sussex County Hospital

Thank you for taking time to feedback about your daughter's poor experience in A&E at the Royal Sussex County Hospital and I am sorry that it was so difficult for both of you. If she would like this to be investigated further she can contact PALS on 01273 523284 or 664588 or pals@bsuh.nhs.uk.

Best wishes

Caroline Davies

Deputy Chief Nurse

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