Let down by harplands yet again, second time in 2 years!! Letting someone out who is still unwell, not fit to be around my children. Allowing him to continue to harass me via phone n even allowing him to use the office phones!! No-one can get better in this place it's complete madness. Send whoever you have with mental health problems to stafford as harplands has let me n my family down twice!!

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Response from Harplands Hospital


I am sorry that you feel you and your family have been impacted on so negatively when someone has been discharged from our inpatient service.

I will pass the comments on to the team so that they are aware of those feelings and I am sure that if there are ways they can address your concerns they will.

If you would like to discuss this matter further please contact the Patient Experience Team on 01782 275031 or Freephone 0800 389 9676

Monday to Friday 9 am - 5pm or text 07718 971 123 (text service available Monday to Friday , 9am -5pm and charged at your provider's rate) or e mail patientexperienceteam@northstaffs.nhs.uk (e mails monitored Monday to Friday , 9amto 5pm

Thank you for taking time to raise your concerns

Veronica Emlyn

Patient Experience Lead

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