"Biopsy results sent to wrong Dr resulting in 7..."

About: William Harvey Hospital

Regrettably, I find myself writing this review as despite having previously received adequate treatment at the William Harvey, an administrative error has meant a 7 week delay in starting treatment for endometrial cancer.

Apparently, the consultants mail is regularly sent to other doctors with the same surname and in my case, it was sent to a doctor with the same surname who does not even work at the hospital. This is not acceptable and has delayed treatment for my cancer by 7 weeks. As this is not the first time the same error has been made, I doubt it will be the last and action really has to be taken to find the root cause of this error to ensure it does not happen again.

I trust there will be no further delays with my treatment and this delay will be taken into consideration when scheduling appointments and my operation.

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Response from William Harvey Hospital

I am so very sorry to hear about this.

Please contact PALS (Patient Advice and Liaison Service) on 01227 783145 or 01227 863145 and they will do everything they can to assist.

If you leave a message on the answerphone they will get back to you on Tuesday 29 March 2016.

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