"Situation not taken seriously"

About: Queen Elizabeth Hospital (Gateshead)

After waiting 3 hours to be seen (which I am happy to accept if my levels of pain are taken seriously when I am called through). However, when I get to verbalise my problem with the consultant my concerns are completely dismissed.

I explained I am in so much pain I cannot eat, sleep or work because of constant pain in my groin. The consultant's diagnostics consisted of lifting one leg then the other and telling me to go home, take paracetamol and arrange physiotherapy at my doctors. I have always had excellent service from this hospital in the past. I know doctors are overworked but I am in agony. This is unacceptable.

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Response from Queen Elizabeth Hospital

We're sorry to hear about your experience and that you were unhappy with your care at the hospital. If you would like this to be looked into further you can contact our PALS (Patient Advice and Liaison Service) on 0800 953 0667 or pals@ghnt.nhs.uk.

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