"Concerns about waiting time"

About: Stoke Mandeville Hospital / Ophthalmology

(as the patient),

I was given an appointment time of 11: 00 in the eye department and was seen at 1: 30. I was told the the Doctor had been called away on an emergency. I can't see the point in making an appointment with a Doctor that might not even be there.

I was not impressed that the waiting area was on a bridge in the Atrium (with the fire door wedged open which I'm sure the fire officer would have something to say about). Even though it is March there was a fan in the waiting area due to the heat through the glass, pity anyone getting an appointment in the summer.

It was obviously built as a ward, I was shown to Bedroom 1 which is being used as a treatment room. I hate to think how much the NHS paid some one to design the building only for it to be used differently.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Dear Navy

Thank you for your comments posted in relation to your attendance of an Ophthamology appointment at Stoke Mandeville Hospital.

I am sorry that you had a length of time to wait until you were seen by the Doctor, I can understand how frustrating this must have been for you.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients is invaluable in helping us shape how we work in the future, and I will pass your anonymous comments to the relevant management team for the service.

If you are happy to share more details about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email PALS@buckshealthcare.nhs.uk