"Some of the staff were helpful ..."

About: University Hospital Of North Durham

(as a relative),

What I liked

Some of the staff were helpful and courtious

What could be improved

Communication. There was a general lack of information about my mums diagnosis,progress and treatment.

The doctor we saw was rude and offered no privacy on the one occasion we managed to speak to them!

Visitor parking and visiting times could be greatly improved.The queues to get in and the queues to pay are dreadful.

Anything else?

Its a shame that the personal touch seems to have gone. Larger hospitals feel like a conveyor belt with next please!

Story from NHS Choices

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774