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Positive after a visit

Posted By Pilot733

"Positive after a visit"

About: Ayrshire & Arran Community Services / Community Mental Health Team

(as a service user),

Always feel more positive after a visit.

Talking is a great healer.

Positive thinking, no pressure.

Felt I was important, not just a name.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 29/03/2016 at 17:53
Published on Care Opinion on 30/03/2016 at 09:55

picture of Eunice Goodwin

Dear Pilot733,

Yes, talking is a great healer. It is so good that you are finding your care so helpful and it is at the right pace for you, which is so important. Thank you for telling us about your experience, I shall make sure I pass this to the staff so they appreciate how you feel about the care you have received.

Best wishes,

Eunice

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