"Visit to minor injuries"

About: Shotley Bridge Hospital Site

I came in after suffering from injuries in a rta I had already seen my go about the pain in my neck and they recommended to have an x Ray on my wrist which was tender and painful. I went there to get the X-ray thinking I had just gone about my wrist and ended up being strapped down on a bed in a collar and blocks not able to move I understand this is for the best and was a precaution but I lay there 3 hours in a room on my own with no way of contacting a nurse or doctor at one point when the pain worsened I had to ring the reception on my mobile to get some one to come in the room. This was very distressing and I would never go back there again the medical treatment was right but the personal was disgusting

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Responses

Response from Shotley Bridge Hospital Site

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Shotley Bridge Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for the service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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