"I was sent a letter confirming ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

I was sent a letter confirming my surgery for a procedure for an incicional hernia, of which is rather large and gotten very painful. I was requested to be on ward 12 @ 7.15am on 2 feb 2010. I was kept waiting in the patient waiting area for over 2 hours, eventually given my bed, and prepped for surgery ! I was due in theature approximately 1.45pm and was given a pre med tablet at about 1.20 (im given this as i am exceptionaly nervous about anaesthesia from a previous bad experience). This drug knocked me out, upon waking up at about 5pm i was informed my surgery had been cancelled as they had run out of time ! ! ! ! sooooooo i didnt eat a thing from 7pm the night before, until 6pm. I was informed i was put on the emergency list the next day.

3rd Feb. so far so good, Im going for surgery at approximately 1.30pm (first on the emergency list) i am again given my pre-meds to calm me down. And guess what............ u got it right, about 2.30ish I am politely informed i am being discharged, and sent home, and the doctor cannot fit me in again until MARCH. Another month of pain and discomfort.

I am given absolutely no pain relief to go home with, and not an inch of sympathy! There is certainly something wrong with the way this hospital is run. I have lost 2 days pay, and embaressingly i am to return (hopefully if my shifts can be arranged again) to tell my employer that the surgery was cancelled, but i will need more time off soon again!

I have requested i be placed into an emergency slot, as i do not know how much longer i can carry on with my discomfort. my job requires that i do some lifting of stock etc.

My position is of a temporary nature, and i have applied for permanent work within, and this makes me look very unreliable.

I want it to be known clearly, that when i do have my new date for surgery, i will not tolerate being struck off and chased away like a number ! ! HONEST feed back would be appreciated. Thank you

What could be improved

Everything, except the nursing staff ! !

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Responses

Response from The Princess Royal Hospital

Thank you so much for taking the time to provide comments about your care at the Princess Royal Hospital.

We aim to provide the highest standards of care every time for every patient, so we are disappointed to hear that your experience did not match our aspirations.

The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. We would like to look into the issues you have raised in more detail, and would encourage you to contact the Trust direct. Information about how to do this is available from our website at http://www.sath.nhs.uk/patient_information/complaints.asp

Feedback from patients helps us to continue to improve the services we provide, and we are very grateful every time someone takes the trouble to give us their feedback.

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