"Hanging on the telephone"

About: City Hospital (Birmingham) City Hospital (Birmingham) Birmingham B18 7QH

Posted via nhs.uk 8 years ago

It took a determined effort and 10 minutes to get through to switchboard.
I then got put through to a member of staff that hadn't a clue and passed me off to some other person, that then finally got me through to someone who could help.
All I wanted to know was where my friend was (which ward).
How can you cope in a real emergency, if this is your performance when the switchboard is having a normal day?

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City Hospital

Submitted on 24/03/2016 at 15:00

Published on nhs.uk on 25/03/2016 at 01:30

We are sorry.
Our switchboard team usually manages calls very quickly.
We recently reorganised timetables to better fit peak periods.
We will keep up that effort.
Toby Lewis, Chief Executive

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Hanging on the telephone

"Hanging on the telephone"

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