"Hanging on the telephone"
About: City Hospital (Birmingham) City Hospital (Birmingham) Birmingham B18 7QH
It took a determined effort and 10 minutes to get through to switchboard.
I then got put through to a member of staff that hadn't a clue and passed me off to some other person, that then finally got me through to someone who could help.
All I wanted to know was where my friend was (which ward).
How can you cope in a real emergency, if this is your performance when the switchboard is having a normal day?