"Bad service"

About: Medway Maritime Hospital

Extremely dissatisfied with the service received by one of the consultants I was with! I was put on a course of strong medication and told that I needed to have weekly bloods and to contact my consultants secretary as soon as my bloods were done so they could check these were ok and it was safe to increase my dosage! 3 weeks later and 2 blood tests, several calls every day and messages left and I still haven't been contacted by my consultant or their secretary! Thoroughly disappointed it's taking over 3 weeks for a response and I've still not been able to increase my dosage due to being unaware of how these are affecting me! I understand that everyone's busy but 3 weeks is ridiculous!!!

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Responses

Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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