"Access to services"

My 17 year old son attended the minor injuries unit/walk in centre at Accrington at approximately 6.30pm yesterday and was told there was too many patients for him to be seen. He had suffered an allergic reaction to his eyes and both eyes were swollen and closed making it very difficult to see. The person on the desk may have thought his eyes were swollen because he had been fighting or not taken him seriously because of his age, either way I don't feel it is appropriate that someone made this judgment and sent him away without any advice on where he could obtain treatment. If the allergic reaction had affected his mouth or airway there may have been a more serious outcome. He did receive treatment at Blackburn later yesterday evening and the swelling is now reducing. I have previously attended this hospital and always found the staff helpful and therefore I am surprised that he was turned away in this way

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Response from Accrington Victoria Hospital

Thank you for your feedback regarding your sons attendance at the Minor Injuries Unit at Accrington Victoria Hospital and thank you for taking the time to do so.

I am very sorry to hear about your his experience and would be really keen to investigate further.

I would really appreciate it if you could contact me (Helen Ritchie) on 01254 734471 or email me at helen.ritchie@elht.nhs.uk to provide some more information so that I can look into this for you.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Thank you again

Helen Ritchie, Senior Patient Experience Facilitator.

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