"Appointment system not working"

About: Royal Preston Hospital

I came to A and E after snapping my Achilles' tendon, Sunday 13th March. 2016 After three hours I saw a nurse.

The nurse sent me for an X-ray and they sent me to the plaster room to have it set.

I was sent home and told I would receive a letter within seven days. It is now the 22nd of March 2016 and no letter.

Luckily I rang myself on the 21st of March to the fracture clinic who told me my appointment was at 8 30am on the 23rd of March 2016

I am not the only one complaining of the appointment system or lack of.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I was sorry to hear of the difficulties you experienced in relation to your Fracture Clinic appoitment and concerned to read your comments that you are aware of others having experienced similar difficulties.

I have forwarded your feedback to the relevant managers to enable them to investigate this matter and to take appropriate action to resolve.

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