About: King George Hospital

Don't know who is trying to fob off patient, the ward or PALS.

Was told by PALs that the department could not give an appointment three months in advance in case the consultant was not available, yet PALS knew from email that appointment was with nurse in clinic and not consultant.

The nurses last year managed to use the diary in the treatment room three times to give the date for the next appointment so why can't they do it this year? Have had two appointments this year and both times the nurse couldn't manage to do the follow-on appointment.

So the clinic is deteriorating in its dealing with patients.

Seriously unimpressed.

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Response from King George Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to answer any questions and resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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