"people skills"

patients and visitors should all be spoken to with respect and dignity, in any position of care there is a responsibily to conduct yourself in a certain manner not abuse your position, there are many fantastic staff but the few who feel they can speak to people how ever they want destroy the reputation of not only the staff but also of the profession of care.

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Response from Bushey Fields Hospital

Thank you for your feedback. We are sorry to hear of your concerns. Our aim is to provide the best possible care and treatment for service users and to help us do that we welcome feedback from you, your family and carers. If you would like to discuss the issues raised further, please contact The Service Experience Desk (SED) which is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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