"Physiotherapy Triage Assessment"

About: Christchurch Hospital

Today I attended a spinal physiotherapy triage assessment following a rheumatology consultation on 02/02/16, i.e. 7 weeks ago. It was recommended that I attended this voluntary assessment to help speed-up my treatment. Fine sentiments but I was somewhat flabbergasted that today's physiotherapist & the rheumatologist had not even liaised over this appointment & the physiotherapist did not have my records or seen the report from the rheumatologist about my condition! The physiotherapist actually telephoned the rheumatologist during my assessment for my details. I've now got to see a clinical specialist on 14/04/16 to set-up some sort of treatment plan. Frustrating waste of time today but more importantly still no treatment in sight!

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Responses

Response from Christchurch Hospital

Dear Mr Marshall

We are sorry to hear that your recent Physiotherapy assessment fell below the standard we aspire to and expect for our patients, leaving you to feel that your time was wasted.

I have made contact with the Therapy Services manager who has reviewed the circumstances that led to this issue arising and has asked me to offer his apologies.

It would appear that an administration error led to the original referral form being incorrectly processed meaning you were not referred to the correct specialist therapist with knowledge of your case history.

We apologise for the frustration and upset this delay has caused you but trust the appointment on the 14th April will establish the correct treatment plan for you and enable you to move forward.

In the meantime if you have any further concerns please feel free to contact our Patient Advice and Liaison Service (PALs) on 01202 704886 who will do their utmost to assist you.

Regards

Sue Mellor

Head of Patient Engagement

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