"Losing my patience"

About: Stoke Mandeville Hospital

I have been on a course of medication for 6 months. Initially it took 3 months to get a referral to this department. To begin with I was confident with my treatment. Then I was seen by a Doctor who spoke to me like a child which I found insulting as there was no need to assume that I did not understand the basic lexis he was using as I had been suffering with this condition for several years.

Soon after I had two appointments cancelled but still had to visit the hospital to pick up medication. Today after travelling 40 minutes to get to the hospital I receive a voicemail informing me that my appointment had been cancelled when I had already parked in the outpatients car park. Both receptionists were helpful with re-arranging this appointment, however i'm appalled that half of my appointments had to re-scheduled due to disorganisation within the dermatology department.

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Thank you for taking the time to post your comments of your experience with the Dermatology department at Buckinghamshire Healthcare Trust.

I was sorry to read that you were advised that your appointment had been cancelled and I can understand how frustrating this must have been for you, particularly as you had arrived on site and parked. I am pleased however, that you were offered assistance in having your appointment rescheduled.

Please be assured that I will pass your anonymous comments to the relevant manager for the Dermatology service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email PALS@buckshealthcare.nhs.uk