"Template biopsy"

I attended the hospital on 18th March for a template biopsy.

From the reception staff right through to the nurses and surgeon I was treated with respect.

Each member of staff clearly explained what I should expect to happen and offered reassurance every step of the way so that I was not left wondering.

The procedure went was completed on time and I was discharged without any complications.

I received appropriate information on the care I needed to take at home and the staff ensured I had means to return home.

I would like to thank all the staff involved and the management team on the excellent service I received. I could not have asked for more.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your visit to the Urology department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience and that you were treated with respect throughout your journey. We are also pleased to hear that staff reassured you and gave you the information you needed to look after yourself at home.

Your kind words have been forwarded to relevant senior staff who will share them with their team members. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews