"The care I received in the A&E ..."

About: Royal Derby Hospital

(as the patient),

What I liked

The care I received in the A&E department, the theatres and wards was excellent and I would liketo say a big thankyou to everyone, including the cleaners and the kitchen staff. I have been in hospital a number of times, and this was one of the best. The hospital was clean, the staff were all wonderful and the food was hot and good.

What could be improved

The initial pain relief after the surgery was not quite enough, the first 5 hours were very painful.

Anything else?

I'm not sure that the hospicom system is very suitable for most people, the old style radio sets were better. Also,could it provide Radio 7 as well as Radio 4?

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Responses

Response from Royal Derby Hospital

Thank you for your feedback. We are pleased that you are happy with the high standard of care and compassion you received during your stay with us. Feedback is always very helpful and helps us to make improvements to the services we provide, if you would like to discuss any of the points you have raised in more detail please contact our PALS team on 01332 785156 or email pals@derbyhospitals.nhs.uk.

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