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WEll not much as the whole place ...

Story from nhs.uk

"WEll not much as the whole place ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

WEll not much as the whole place is filthy! unfriendly staff

What could be improved

The staff could have been better trained ti be empathetic towards patients and not call the patients 'these'

Anything else?

I think they need better customer service skills I was shocked at how they could pretend you were not there at all at the reception desk in the fracture clinic when u were in fact stood right in front of them! it is called EYE CONTACT!

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:18
Published on nhs.uk on 10/10/2013 at 04:00

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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